BundleBox

Bundlebox.com is a service owned and operated by Bundle Tech Limited, a private limited company incorporated under the English Legal system, under company number 6777781. Bundle Tech Limited and its services operate under the BIFA 2005 Standard terms and conditions

Bundlebox.com will be referred to as Bundle Box throughout this document.

 

USA address and receipt of shipments

1. Bundle Box will provide the Customer, as an Importer of Record, with a unique personal delivery address and Bundle Box ID.

2. The Customer will take all reasonable measures to ensure that goods are correctly addressed to their Bundle Box address and ensure their Bundle Box ID is always present in the address.

3. Bundle Box cannot be held responsible for goods lost, delayed or damaged in transit between the Customers Supplier and the Bundle Box Export facility.

4. Bundle Box will receive deliveries on behalf of the Customer to this address in good faith.

5. Bundle Box will NOT accept packages delivered on a COD (Cash on Delivery) basis. If this occurs Bundle Box will reject the items and notify the Customer of the rejection.

6. Bundle Box will not accept packages into a Suite for individuals other than the Registered Customer.

7. Bundle Box reserves the right to refuse delivery if the goods are obviously damaged or prohibited and may reject them on arrival. Bundle Box will notify the Customer if damaged or prohibited goods are rejected. If prohibited items are discovered after the initial delivery inspection, Bundle Box will either notify the Customer via the Bundle Box message centre or, in the case of contraband, will notify the relevant customs authorities.

8. Bundle Box cannot be held responsible for the contents of any package.



Storage at the Bundle Box facility

9. Bundle Box will store packages for the Customer, free of charge, for a period of 30 days from the date received at our storage facility.

10. After 30 days in storage, packages will incur a charge of £1 per day which will be payable by the Customer at the time of booking the shipment. Advance notice will be given before charges are incurred.

11. After 60 days in storage, if payment is not made, Bundle Box reserve the right to release, dispose of, or sell a package without incurring any liability whatsoever to the Customer or anyone else.

12. BundleBox offers an optional insurance, to cover all goods up to the value per suite for the value of $10,000 (USD) for a period of 30 days from arrival, for all risks with no excess. 

13. In case a user has opted in for the suite insurance, if damage is discovered to an item whilst in storage at the Bundle Box Export facility or if an item is lost, Bundle Box will automatically start the insurance claims proceedings on the Users behalf

Exporting and delivery to the Customer

14. The Customer is responsible for declaring the correct valuation of each item for the purpose of Duty and Tax payments. Shipments may be inspected at any time by import Customs authorities and shipments with incorrect valuations may be held by Customs and may incur penalties and/or additional charges. These charges will need to be paid in full plus an administration fee of £45.00 before the goods will be released by Customs and Bundle Box. Failure to pay any outstanding fee's will result in the goods being seized by Customs.

15. When the Customer requests packages to be shipped and has paid all duties, taxes, shipping charges and storage costs (if incurred), Bundle Box will transport the shipment to the Customers home country and deliver it to the requested addresses.

16. Shipping charges are as shown on the website. Volumetric weight may apply on bulky, lightweight packages. Volumetric weight is calculated as follows, length x width x height / 6000. Shipping charges are calculated to the nearest half kilo. You can get a shipping estimate in the "Get a shipment estimate" section

17. Every shipment is transported on a limited liability basis, relating to direct loss only and limited to 2 SDR's per Kilo in line with our BIFA 2005 Trading Conditions. All other types of loss or damage are excluded (including, but not limited to, lost profits, income, interest or future business). Special risk should be insured by the Customer, insurance is available through Bundle Box. Bundle Box offers all risk no excess shipping and Returns insurance.

18. Bundle Box will make every reasonable effort to deliver the shipment according to their regular delivery schedules, but these are not guaranteed and do not form part of the contract. Bundle Box is not liable for any damage or loss cause by delays.

19. Bundle Box is not liable for any loss or damage arising out of circumstances beyond Bundle Box’ control. These include, but are not limited to:

- Deliveries at the Export facility
- An Act of God, for example earthquake, cyclone, storm, flood, fog;
- Force Majeure, for example war, plane crash or embargo;
- Any defect or characteristic related to the nature of the shipment, even if known to Bundle Box;
- Riot, civil commotion or industrial action;
- Damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference.

20. The Customer agrees to obey all applicable laws and regulations in effect in the country from which the goods are shipped, and in the country in which the goods are received.

21. The Customer will not use Bundle Box to either receive or send illegal, hazardous or dangerous materials, prohibited goods or controlled substances. The Customer will be responsible for any penalties or fines resulting from a violation of this condition.

22. Bundle Box, or any company acting on their behalf has the right to open and inspect any shipment, or part thereof, for security purposes, without prior notice to the Customer.



Customs Clearance and Import Duty and VAT payment

23. www.bundlebox.com is aimed at origin based etailers/retailers and destination based private individuals. It is not aimed at UK VAT registered companies, or UK Ltd companies. The VAT paid on import, cannot be reclaimed by companies when using www.bundlebox.com for their imports. It is important that Bundle Box has arranged special dispensation for private importers, which cannot be applied to Companies.

24. The user is responsible for declaring the correct product category, failure to categorise goods correctly, may result in additional charges, delays, product impounded and HMRC penalties. If the user has trouble categorising or classify their goods, Bundle Box can offer assistance through the Bundle Box help system.

25. If a user falsely declares the value of their goods, then subsequent charges may be levied, the user will be required to pay these charges before Customs Clearance is achieved. A £45 administration charge will be applied to any subsequent payment required. Bundle Box may also be required to co-operate with HMRC in investigating any cases where it would appear that a user was deliberately attempting to avoid paying duties and taxes.

26. The user is deemed to be the importer of record and is therefore fully responsible for providing truthful and accurate information pertaining to the goods being imported, their value and the importer.

27. If a user disputes the amount charged for Duty and VAT they have the right to go to the relevant HMRC department and request a rebate. Bundle Box pays the exact amount of Duty and VAT collected to HMRC and therefore does not profiteer from this process. The department is:

HM Revenue & Customs
National Duty Repayment Centre (NDRC)
St Johns Road
Dover
Kent
CT17 9SH

28. Bundle Box uses the official HMRC rate of exchange to calculate duties and taxes. This rate can be found at www.dutycalculator.com/rates.

29. Bundle Box charges a fixed percentage fee of 3.5% of Duty and VAT to cover its bank charges, as the Tax is a handover process and not a financial element controlled by Bundle Box (ie: £75 VAT and £25 Duty results in a £3.50 charge). If there is no import duty or VAT due, Bundle Box does not charge a import handling fee.

 

Cancellation & Refund policy

30. A user can cancel their Bundle Box registration any time. If the user has made a shipment booking and paid for the Bundle Box suite insurance fee, Bundle Box will not refund the Bundle Box suite insurance fee. If the user has not made a shipment booking yet, the Bundle Box suite insurance fee will not be charged.

31. A user can cancel a shipment booking until the shipment is processed. After that it is not possible to cancel a shipment. Bundle Box does not refund any shipment or insurance related charges.

General

32. Bundle Box may terminate the Customer’s membership if the terms and conditions in this agreement are violated.

33. Bundle Box reserves the right to change or modify service charges at any time.

34. Bundle Box reserves the right to change, modify or otherwise alter these terms and conditions anytime. The Customer is advised to review the terms and conditions periodically.

35. Refunds for Suite fee's will only be applicable if loss or damage has occurred to a users items whilst at the Bundle Box facility, no other requests for refunds will be accepted

36. Quotation information offered by Bundle Box, is offered for estimation purposes only.

37. In the event of Bankruptcy or Administration, the funds for live transactions are held in a trust account, ensuring processing completion, as is insurance.

38. Bundle Box Ltd is registered in the United Kingdom under company number 6777781, trading from 23 Victoria Street, Windsor, Berkshire, SL4 1HE, 01753251400. All enquires should be directed to info@bundleBox.com

 

Complaints Procedure

39. For complaints regarding shipping, general service, pricing, information, disputed charges, charge back requests or lost or damaged articles, please contact Bundle Box through the message center or email complaints@bundlebox.com

40. For complaints relating to insurance products and/or insurance service, please email bundleboxcomplaints@andersonashcroft.co.uk. If you are unhappy with the outcome of this complaint you may contact the Compliance Officer at, Beazley Furlonge Limited, Plantation Place, 60 Great Tower Street London, EC3R 5AD, quoting your relevant policy number. Should you remain dissatisfied then you can refer the matter to the complaints Department at Lloyds. Please contact

Complaints Department
Lloyd's
1 Lime Street
London
EC3M 7HA
Tel:  +44 (0)20 7327 1000
Fax: +44 (0) 20 7626 2389
Complaints that cannot be resolved by the complaints department at Lloyd's may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the Complaints procedure.
The Complaints Procedure is without prejudice to the Assureds right to take legal action

41. For complaints relating to warranty products, please contact in first instance the Managing Director of the Administrator.  The contact details are: Pier Insurance,Suite 7 Chalkwell Lawns 648-656 London Road Westcliff on Sea Essex SS0 9HR. Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response.

In the event you remain dissatisfied and wish to make a complaint, You can do so by contacting the following: The Head of Claims, UK Underwriting Ltd, 2 Gibraltar House, Bowcliffe Road, Leeds, LS10 1HB.

If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. You may contact the Financial Ombudsman Service at: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, Docklands, London, E14 9SR. Tel: 0845 080 1800.

Your statutory rights are not affected if You choose to follow the complaints procedure above. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau.
 
COMPENSATION SCHEME
Fortis Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if they cannot meet their obligations.  This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the
remainder of the claim.  You can get more information about compensation scheme arrangements from the FSCS or visit
www.fscs.org.uk.