Terms & Conditions

Bundlebox.com is a service owned and operated by BundleTech Limited, a private limited company incorporated in England, under company number 6777781. Bundle Tech Limited and its services operate under the BIFA 2005 Standard terms and conditions

Bundlebox.com will be referred to as BundleBox throughout this document.

USA address and receipt of shipments

1. BundleBox will provide the Customer, as an Importer of Record, with a unique personal delivery address and BundleBox ID. The customer can cancel the account any time. The $15 registration fee will be returned provided that the account is cancelled within 45 days and no shipments have been booked.

2. The Customer will take all reasonable measures to ensure that goods are correctly addressed to their BundleBox address and ensure their BundleBox ID is always present in the address.

3. BundleBox cannot be held responsible for goods lost, delayed or damaged in transit between the Customers Supplier and the BundleBox Export facility.

4. BundleBox will receive deliveries on behalf of the Customer to this address in good faith.

5. BundleBox will NOT accept packages delivered on a COD (Cash on Delivery) basis. If this occurs BundleBox will reject the items and notify the Customer of the rejection.

6. BundleBox will not accept packages into a Suite for individuals other than the Registered Customer.

7. BundleBox reserves the right to refuse delivery if the goods are obviously damaged or prohibited and may reject them on arrival. BundleBox will notify the Customer if damaged or prohibited goods are rejected. If prohibited items are discovered after the initial delivery inspection, BundleBox will either notify the Customer via the BundleBox message centre or, in the case of contraband, will notify the relevant customs authorities.

8. BundleBox cannot be held responsible for the contents of any package.

Storage at the BundleBox facility

9. BundleBox will store packages for the Customer, free of charge, for a period of 30 days from the date received at our storage facility.

10. After 30 days in storage, packages will incur a storage charge of £1 per day which will be payable by the Customer at the time of booking the shipment. Advance notice will be given before charges are incurred.

11. After 60 days in storage, if payment is not made, BundleBox reserve the right to release, dispose of, or sell a package without incurring any liability whatsoever to the Customer or anyone else.

12. BundleBox offers an optional insurance, to cover all goods up to the value per suite for the value of $10,000 (USD) for a period of 30 days from arrival, for all risks with no excess.

13. In case a user has opted in for the suite insurance, if damage is discovered to an item whilst in storage at the BundleBox Export facility or if an item is lost, BundleBox will automatically start the insurance claims proceedings on the Users behalf

Exporting and delivery to the Customer

14. The Customer is responsible for declaring the correct valuation of each item for the purpose of Duty and Tax payments. Shipments may be inspected at any time by import Customs authorities and shipments with incorrect valuations may be held by Customs and may incur penalties and/or additional charges. These charges will need to be paid in full plus an administration fee of £45.00 before the goods will be released by Customs and BundleBox. Failure to pay any outstanding fee's will result in the goods being seized by Customs. Any additional import charges such as a certificate of origin or a trade mark inspection at the charges of the Customer.

15. When the Customer requests packages to be shipped and has paid all duties, taxes, shipping charges and storage costs (if incurred), BundleBox will transport the shipment to the Customers home country and deliver it to the requested addresses.

16. Shipping charges are as shown on the website. Volumetric weight may apply on bulky, lightweight packages. Volumetric weight is calculated as follows, length x width x height / 6000. Shipping charges are calculated to the nearest half kilo. You can get a shipping estimate in the "Get a shipment estimate" section

17. Every shipment is transported on a limited liability basis, relating to direct loss only and limited to 2 SDR's per Kilo in line with our BIFA 2005 Trading Conditions. All other types of loss or damage are excluded (including, but not limited to, lost profits, income, interest or future business). Special risk should be insured by the Customer, insurance is available through BundleBox.

18. BundleBox will make every reasonable effort to deliver the shipment according to their regular delivery schedules, but these are not guaranteed and do not form part of the contract. BundleBox is not liable for any damage or loss cause by delays.

19. BundleBox is not liable for any loss or damage arising out of circumstances beyond BundleBox' control. These include, but are not limited to:

• Deliveries at the Export facility
• An Act of God, for example earthquake, cyclone, storm, flood, fog;
• Force Majeure, for example war, plane crash or embargo;
• Any defect or characteristic related to the nature of the shipment, even if known to BundleBox;
• Riot, civil commotion or industrial action;
• Damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference.

20. The Customer agrees to obey all applicable laws and regulations in effect in the country from which the goods are shipped, and in the country in which the goods are received.

21. The Customer will not use BundleBox to either receive or send illegal, stolen, hazardous or dangerous materials, prohibited goods or controlled substances. The Customer will be responsible for any penalties or fines resulting from a violation of this condition. We do not deliver parcels into the USA, with the only exception that we can return purchases to the USA merchant, upon request of the user.

22. BundleBox, or any company acting on their behalf has the right to open and inspect any shipment, or part thereof, for security purposes, without prior notice to the Customer.

Customs Clearance and Import Duty and VAT payment

23. www.bundlebox.com is aimed at origin based etailers/retailers and destination based private individuals. It is not aimed at VAT registered companies. The VAT paid on import, cannot be reclaimed by companies when using www.bundlebox.com for their imports. It is important that BundleBox has arranged special dispensation for private importers, which cannot be applied to Companies.

24. The user is responsible for declaring the correct product category, failure to categorise goods correctly, may result in additional charges, delays, product impounded and Customs penalties. If the user has trouble categorising or classify their goods, BundleBox can offer assistance through the BundleBox help system.

25. If a user falsely declares the value of their goods, then subsequent charges may be levied, the user will be required to pay these charges before Customs Clearance is achieved. A £45 administration charge will be applied to any subsequent payment required. BundleBox may also be required to co-operate with Customs in investigating any cases where it would appear that a user was deliberately attempting to avoid paying duties and taxes.

26. The user is deemed to be the importer of record and is therefore fully responsible for providing truthful and accurate information pertaining to the goods being imported, their value and the importer.

27. If a user disputes the amount charged for Duty and VAT they have the right to go to the relevant Customs department and request a rebate. In case of a import duty pre-paid delivery shipment, BundleBox pays the exact amount of Duty and VAT collected to customs and therefore does not profit from this process. The department for UK customers is:

HM Revenue & Customs
National Duty Repayment Centre (NDRC)
St Johns Road
Dover
Kent
CT17 9SH

28. For import taxes pre-paid delivery services, BundleBox uses the official exchange rates set by customs bodies to calculate duties and taxes.

29. For import taxes pre-paid delivery services, BundleBox charges a fixed percentage fee of 3.5% of Duty and VAT to cover its bank charges + £1.00, as the Tax is a handover process and not a financial element controlled by BundleBox (ie: £75 VAT and £25 Duty results in a £3.50 payment processing charge).

Cancellation & Refund policy

30. A user can cancel their BundleBox registration any time. If the user has made a shipment booking and paid for the BundleBox suite insurance fee, BundleBox will not refund the BundleBox suite insurance fee. If the user has not made a shipment booking yet, the BundleBox suite insurance fee will not be charged.

31. A user can cancel a shipment booking until the shipment is processed. After that it is not possible to cancel a shipment. BundleBox does not refund any shipment or insurance related charges.

General

32. BundleBox may terminate the Customer's membership if the terms and conditions in this agreement are violated.

33. BundleBox reserves the right to change or modify service charges at any time.

34. BundleBox reserves the right to change, modify or otherwise alter these terms and conditions anytime. The Customer is advised to review the terms and conditions periodically.

35. Refunds for Suite fee's will only be applicable if loss or damage has occurred to a users items whilst at the BundleBox facility, no other requests for refunds will be accepted

36. Quotation information offered by BundleBox, is offered for estimation purposes only.

37. In the event of Bankruptcy or Administration, the funds for live transactions are held in a trust account, ensuring processing completion, as is insurance.

38. BundleBox Ltd is registered in the United Kingdom under company number 6777781. BundleTech registered office address is 1 Old Court Mews 311 Chase Road London N14 6JS, United Kingdom.

Complaints Procedure

39. For complaints regarding shipping, general service, pricing, information, disputed charges, charge back requests or lost or damaged articles, please contact BundleBox through the message center or email complaints@bundlebox.com

40. For complaints relating to insurance products and/or insurance service, please email bundleboxcomplaints@andersonashcroft.co.uk. If you are unhappy with the outcome of this complaint you may contact the Compliance Officer at, Beazley Furlonge Limited, Plantation Place, 60 Great Tower Street London, EC3R 5AD, quoting your relevant policy number. Should you remain dissatisfied then you can refer the matter to the complaints Department at Lloyds. Please contact

Complaints Department
Lloyd's
1 Lime Street
London
EC3M 7HA
Tel: +44 (0)20 7327 1000
Fax: +44 (0) 20 7626 2389

Complaints that cannot be resolved by the complaints department at Lloyd's may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the Complaints procedure. The Complaints Procedure is without prejudice to the Assureds right to take legal action

In the event you remain dissatisfied and wish to make a complaint, You can do so by contacting the following: The Head of Claims, UK Underwriting Ltd, 2 Gibraltar House, Bowcliffe Road, Leeds, LS10 1HB.

If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. You may contact the Financial Ombudsman Service at: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, Docklands, London, E14 9SR. Tel: 0845 080 1800.

Your statutory rights are not affected if You choose to follow the complaints procedure above. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau.

COMPENSATION SCHEME
Fortis Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if they cannot meet their obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. You can get more information about compensation scheme arrangements from the FSCS or visit
www.fscs.org.uk.